Terms and Conditions of Use

1. About Offload

Offload is a software platform that provides tools and AI-powered agents designed to assist businesses with:

• Lead generation and prospect discovery
• Contact and company data enrichment
• Pipeline generation
• Sales prospecting and outbound messaging
• Workflow automation
• CRM and marketing integrations

The platform may operate in manual, assisted, or automated (agentic) modes, depending on user configuration.

2. Eligibility

You may only use the Services if:

• You are at least 18 years old, and
• You are acting on behalf of a business, organisation, or professional activity

Offload is intended for business use only and is not intended for consumer personal use.

3. Account Registration

To access the Services, you must create an account.

You agree to:

• Provide accurate and complete information
• Maintain the security of your login credentials
• Be responsible for all activity under your account

You must notify us immediately if you believe your account has been compromised.

4. Acceptable Use

You agree to use the Services lawfully and responsibly.

You must not use Offload to:

• Violate any applicable law or regulation
• Send unlawful, deceptive, or fraudulent communications
• Conduct spam or mass messaging that violates PECR, GDPR, or applicable marketing laws
• Harass, threaten, or mislead recipients
• Scrape or extract data from services where such activity is prohibited
• Upload or distribute malicious software
• Attempt to disrupt or interfere with the platform

You are solely responsible for ensuring that your use of the Services complies with data protection and electronic communications laws in your jurisdiction.

5. Responsibility for Outbound Messaging

Offload provides tools that assist with outbound communication and prospecting. However:

• You are solely responsible for all messages sent through the platform.
• You must ensure compliance with:
  • UK GDPR
  • PECR (Privacy and Electronic Communications Regulations)
  • CAN-SPAM (where applicable)
  • any other applicable marketing regulations.

Offload does not guarantee deliverability, response rates, or commercial outcomes.

6. Data Sources and Enrichment

Offload may provide contact and company data sourced from:

• publicly available sources
• third-party data providers
• integrations with external platforms
• user-supplied data

While we aim to maintain accurate information:

• data may be incomplete, outdated, or inaccurate
• you must independently verify data before use where required.

Offload is not responsible for errors in third-party data sources.

7. AI and Automation Features

Certain platform features may include AI-driven or automated processes, including:

• lead discovery
• contact scoring
• automated workflows
• message drafting
• campaign execution

These systems are assistive tools.

You acknowledge that:

• AI outputs may contain inaccuracies
• automated decisions should be reviewed where appropriate
• Offload does not guarantee correctness of AI-generated outputs.

8. Subscription and Fees

Access to the Services may require a paid subscription.

By subscribing you agree that:

• fees will be billed according to your selected plan
• subscriptions renew automatically unless cancelled
• payment is due according to the billing cycle stated at purchase

We may update pricing with reasonable notice.

Failure to pay may result in suspension or termination of access.

9. Intellectual Property

All rights, title, and interest in the Services, including:

• software
• algorithms
• AI systems
• interface design
• trademarks
• documentation

are owned by Offload or its licensors.

You receive a limited, non-exclusive, non-transferable licence to use the Services.

You may not:

• copy or reverse engineer the platform
• resell the Services without permission
• create derivative products using our technology.

10. Customer Data

You retain ownership of the data you upload to the platform.

You grant Offload a limited licence to:

• process
• store
• analyse

that data solely for the purpose of operating and improving the Services.

We will handle personal data in accordance with our Privacy Policy.

11. Service Availability

We aim to provide reliable access to the Services but do not guarantee uninterrupted availability.

The platform may occasionally be unavailable due to:

• maintenance
• upgrades
• infrastructure failures
• third-party service disruptions.

12. Limitation of Liability

To the fullest extent permitted by law:

Offload shall not be liable for:

• indirect or consequential loss
• loss of revenue or profit
• loss of business opportunities
• reputational damage
• loss of data

arising from the use of the Services.

Our total liability under these Terms shall not exceed the amount paid by you to Offload in the preceding 12 months.

Nothing in these Terms excludes liability for:

• fraud
• death or personal injury caused by negligence
• any liability that cannot be excluded under UK law.

13. Termination

We may suspend or terminate access to the Services if:

• you breach these Terms
• your use presents legal or security risk
• required by law.

You may cancel your account at any time.

Upon termination:

• your access to the platform will end
• data may be deleted after a reasonable retention period.

14. Changes to the Terms

We may update these Terms from time to time.

Where changes are material, we will provide reasonable notice via the website or email.

Continued use of the Services constitutes acceptance of the updated Terms.

15. Governing Law

These Terms are governed by the laws of England and Wales.

Any disputes arising from these Terms shall be subject to the exclusive jurisdiction of the courts of England and Wales.

16. Contact

For questions regarding these Terms, contact:

legal@offload-ai.com