Privacy Policy
Last updated: 13/03/25
This Privacy Policy explains how Offload AI Ltd ("Offload", "we", "us", or "our") collects, uses, and protects personal data when you use the Offload platform or website.
We are committed to protecting personal data in accordance with:
- UK GDPR
- Data Protection Act 2018
- Privacy and Electronic Communications Regulations (PECR)
1. Who We Are
Offload AI Ltd operates the Offload platform, a software service designed to assist businesses with:
- lead generation
- contact discovery
- outbound messaging
- data enrichment
- workflow automation
For the purposes of data protection law, Offload may act as either:
- a data controller, or
- a data processor
depending on how the platform is used.
2. Data We Collect
We may collect the following categories of information.
Account Information
When you create an account we may collect:
- name
- email address
- company name
- billing information
- login credentials
Platform Usage Data
When using the platform we may collect:
- activity logs
- campaign configuration
- API requests
- system interactions
- usage analytics
Contact and Prospect Data
The platform may process business contact information including:
- name
- job title
- company
- email address
- LinkedIn or public profile information
- business contact details
This data may originate from:
- user uploads
- CRM integrations
- public sources
- third-party enrichment providers
Technical Data
We may collect:
- IP address
- browser type
- device information
- cookies
- log files
3. How We Use Personal Data
We process personal data for the following purposes:
- providing and operating the Services
- enabling lead discovery and enrichment
- facilitating outbound messaging
- maintaining system security
- improving product performance
- analytics and usage insights
- billing and account management
- legal compliance
4. Legal Basis for Processing
Under UK GDPR, we rely on the following legal bases:
Contract
Processing necessary to provide the Services to users.
Legitimate Interests
Including:
- operating the platform
- improving the Services
- maintaining security
- providing B2B prospecting tools
Legal Obligation
Where required to comply with applicable laws.
5. Use of AI and Automated Processing
Offload may use artificial intelligence or automated systems to:
- identify potential leads
- analyse company data
- generate message drafts
- enrich business contact data
These systems assist users but do not make legally binding decisions. Users remain responsible for reviewing outputs and ensuring compliance with applicable laws.
6. Data Sharing
We may share data with:
Service Providers
Including providers for:
- cloud hosting
- analytics
- payment processing
- infrastructure
- email delivery
Integration Platforms
Where users connect third-party services such as:
- CRM systems
- email providers
- marketing platforms
Legal Authorities
Where required by law or to protect legal rights.
We do not sell personal data.
7. International Data Transfers
Some service providers may be located outside the UK.
Where personal data is transferred internationally, we ensure appropriate safeguards such as:
- Standard Contractual Clauses
- equivalent legal protection mechanisms
8. Data Retention
We retain personal data only as long as necessary to:
- operate the Services
- fulfil contractual obligations
- comply with legal requirements
Data may be deleted or anonymised when no longer required.
9. Data Security
We implement appropriate technical and organisational measures including:
- encryption
- access controls
- monitoring
- secure infrastructure
However, no internet service can guarantee absolute security.
10. Your Rights
Under UK GDPR, individuals may have rights including:
- access to personal data
- correction of inaccurate data
- erasure of data in certain circumstances
- restriction of processing
- objection to processing
- data portability
Requests may be submitted via the contact details below.
12. Changes to This Policy
We may update this Privacy Policy periodically.
Where changes are significant, we will provide notice on the website or via email.
13. Contact
For privacy enquiries or data requests: