Acceptable Use and Anti-Spam Policy

1. Purpose of the Platform

Offload provides software tools designed to assist businesses with:

• lead discovery
• pipeline generation
• contact enrichment
• outbound communication
• AI-assisted prospecting workflows
• sales and marketing automation

The platform may operate in manual or automated ("agentic") modes depending on user configuration.

Users remain fully responsible for how the platform is used and for all communications sent through the Services.

2. Prohibited Activities

You must not use Offload to engage in any activity that is unlawful, abusive, or harmful. Prohibited uses include:

Unlawful Marketing

Using the platform to send communications that violate applicable laws including:

• UK GDPR
• Privacy and Electronic Communications Regulations (PECR)
• CAN-SPAM
• CASL
• or any other applicable marketing or privacy laws

Spam and Mass Unsolicited Messaging

The platform must not be used to send:

• bulk unsolicited emails
• automated spam campaigns
• deceptive marketing messages
• messages sent without a legitimate business purpose

Messages must be relevant, targeted, and lawful.

Misleading Communications

You must not send messages that:

• impersonate another individual or organisation
• contain misleading subject lines
• conceal the sender's identity
• contain false claims or fraudulent offers

Harassment or Abuse

You must not use the Services to send communications that are:

• threatening
• abusive
• discriminatory
• harassing

Illegal Data Collection

You must not use the platform to:

• scrape websites where scraping is prohibited
• collect personal data unlawfully
• bypass technical protections on other services

3. Responsible Prospecting

Offload is designed to support responsible B2B prospecting.

Users should ensure that outreach is:

• relevant to the recipient's professional role
• proportionate in volume
• respectful of opt-outs
• consistent with legitimate interest where applicable

Users should avoid sending repeated unsolicited communications to individuals who have not engaged.

4. Data Enrichment and Contact Information

Offload may allow enrichment of contact and company data from public or third-party sources.

Users are responsible for ensuring that:

• data is used lawfully
• the purpose of processing is legitimate
• recipients are treated fairly and transparently

Users must not attempt to build or distribute large-scale personal data databases unrelated to legitimate business prospecting.

5. Opt-Out and Unsubscribe Requirements

Where communications are sent through the platform, users should provide recipients with a clear method to opt out of further communications.

If a recipient requests removal or opt-out, users must honour that request promptly.

Users should maintain suppression lists where appropriate.

6. Platform Safeguards

To maintain platform integrity, Offload may implement safeguards including:

• sending limits
• rate controls
• automated abuse detection
• monitoring of unusual activity
• suspension of accounts engaged in suspicious activity

These safeguards help protect users and maintain compliance with messaging providers.

7. Enforcement

If we believe a user has violated this Policy, we may take action including:

• warning the user
• temporarily suspending the account
• restricting platform features
• terminating access to the Services
• reporting illegal activity to relevant authorities

We may take such action without prior notice where necessary to protect the platform or other users.

8. Reporting Abuse

If you believe the Offload platform is being used improperly, you can report concerns to:

abuse@offload-ai.com

We will investigate reports and take appropriate action where necessary.

9. Changes to This Policy

We may update this Policy from time to time.

Updated versions will be published on the website and will take effect upon publication.

Continued use of the Services constitutes acceptance of the updated Policy.

10. Governing Law

This Policy is governed by the laws of England and Wales.

Any disputes shall be subject to the exclusive jurisdiction of the courts of England and Wales.